When you purchase goods or services from a company, there are laws which give you certain protections relating to the goods or services you have bought.
The goods must be or satisfactory quality and fit for their purpose, and services must be supplied with reasonable care and skill.
In addition to these, you also have additional rights if you ‘distance’ bought the goods, for example over the Internet or by mail order. In these cases you have the right to change your mind and return the goods within specific timescales.
Our specialist solicitors have the expertise and experience to help you to resolve your dispute with the supplier of the goods or service.
We can explain what your rights are in relation to your purchase and tell you the best way of enforcing your rights and obtaining a satisfactory outcome.
We can advise you in relation to the following areas:
- Consumer rights
- Faulty goods
- Unsatisfactory services
- Personal injury suffered as a result of faulty products
- Faulty electrical goods
- Faulty motor vehicles (relates to new vehicles)
- Disputes with utility companies
- Second hand vehicles
- Poor workmanship from tradesmen
- Warranty disputes
- Non-delivery of goods
- Car finance disputes
- Travel Company disputes
- Hire purchase agreement disputes
Please contact us for more information.